Shipping Policy

Thank you for shopping with Vibeora. We are committed to providing a smooth and reliable shipping experience for every order.

Order Processing Time

Orders are usually processed within 1–3 business days after your order is placed.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

During busy periods, product launches, or high-demand seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery time is usually 7–10 business days after your order has been processed and shipped.

Delivery times are estimates only and may vary depending on your location, carrier delays, holidays, weather conditions, or other circumstances outside of our control.

Shipping Rates

We currently offer free tracked shipping on U.S. orders.

If shipping costs apply to your order, they will be displayed clearly at checkout before payment.

Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number.

Please allow 24–72 hours for tracking information to update after your tracking number has been issued.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Vibeora is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

We will do our best to update the address before your order is processed, but we cannot guarantee changes once the order has been shipped.

Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier.

If your package is delayed, lost, or marked as delivered but not received, please contact the carrier first using your tracking information.

We will do our best to help you investigate the issue.

Shipping Delays

Occasionally, orders may experience delays due to carrier issues, customs processing, high order volume, holidays, or other unexpected circumstances.

If there is a significant delay with your order, please contact us so we can assist you.

Order Changes and Cancellations

Orders can only be changed or cancelled before they have been processed or shipped.

Once your order has been processed or shipped, we may not be able to make changes or cancel it.