FAQs

 

Frequently Asked Questions

Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Delivery usually takes 7-15 business days depending on your location.

Q: Can I track my order?
A: Yes! Once your order has been shipped, you will receive a tracking number by email.

Q: Do you accept returns?
A: Yes, we accept returns on eligible orders. Please refer to our Return Policy for full details.

Q: What if I entered the wrong shipping address?
A: Please contact us immediately after placing your order and we will do our best to help before your order is shipped.

Q: How can I contact customer support?
A: You can email us at support.vibeora@gmail.com and our team will respond within 24-48 business hours.

Q: What payment methods do you accept?
A: We accept secure payments through major credit/debit cards and other payment methods available at checkout.

Q: My order is delayed, what should I do?
A: Delivery times may vary due to customs, holidays, or courier delays. Please contact us if you need assistance.