Refund Policy

Last Updated: Jan 29, 2026

At Vibeora, customer satisfaction is important to us. If you experience any issues with your order, please review our refund policy below.

Returns

Due to the nature of our products, we do not accept returns for items that have been delivered successfully and are in good condition.

However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we will work with you to resolve the issue.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email us at support.vibeora@gmail.com within 7 days of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item received
  • Photos of the packaging, if applicable

After reviewing your claim, we may offer a replacement or refund at our discretion.

Lost Packages

If your order is confirmed lost in transit by the shipping carrier, you may be eligible for a replacement or refund.

Please contact us at support.vibeora@gmail.com if you believe your package has been lost.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or has been shipped, it can no longer be canceled.

To request a cancellation, please contact us as soon as possible at support.vibeora@gmail.com.

Non-Refundable Situations

Refunds will not be issued for:

  • Incorrect shipping information provided by the customer
  • Delays caused by customs clearance
  • Delays caused by weather, carrier disruptions, or other circumstances beyond our control
  • Orders marked as delivered by the shipping carrier
  • Buyer’s remorse or change of mind after shipment

Refund Processing

If a refund is approved, it will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first before initiating a chargeback. We are committed to working with our customers to reach a fair resolution.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Vibeora

Email: support.vibeora@gmail.com

Website: https://getvibeora.com